FAQs

Frequently Asked Questions (FAQ)

1. Are your products authentic?

Yes. All products sold at Old School are authentic supporters gear and quality leisurewear sourced from trusted suppliers.

2. Do you deliver nationwide in South Africa?

Yes, we deliver nationwide across South Africa.

3. What delivery options do you offer?

We offer the following delivery options:

• Next Day Doorstep Delivery at R59.00

• 2–3 Business Days Insured Doorstep Delivery

Delivery times are estimates and may vary depending on your location.

4. How long does order processing take?

Orders are processed Monday to Friday, excluding public holidays. Orders placed before the daily cut-off time are processed the same business day.

5. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

6. What payment methods do you accept?

We accept secure online payments via trusted third-party payment gateways. All transactions are encrypted for your safety.

7. Can I change or cancel my order after placing it?

If your order has not yet been dispatched, please contact us immediately at supportoldschool@gmail.com. Once dispatched, orders cannot be changed or cancelled.

8. What is your returns policy?

You may return eligible items within 7 days of delivery, provided they are unused, unworn, and in original condition. Please refer to our Refunds & Returns Policy for full details.

9. How long do refunds take?

Refunds are processed within 5–10 business days after the returned item has been received and inspected.

10. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and photos of the issue. We will resolve it as quickly as possible.

11. How do I choose the correct size?

Please refer to our Sizing Chart on the product page. If you need assistance, email us at supportoldschool@gmail.com.

12. Do you offer exchanges?

Yes, exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued.

13. Will sale items be eligible for returns?

Sale and clearance items are not eligible for returns unless they are defective.

14. How can I contact Old School?

You can contact us via email at:
supportoldschool@gmail.com